These Terms and Conditions apply to the supply of flower products and related services by Flower Delivery Highgate ("we", "us", "our") to customers ordering through our e-commerce platform. By placing an order for flower delivery in Highgate or surrounding areas via our website, you agree to abide by these terms. Please read them carefully before making a purchase.
These terms and conditions are applicable to all orders placed for online flower delivery to addresses within Highgate and neighbouring localities. They govern the use of our website, the purchasing process, customer rights, and the respective obligations of both parties to ensure a consistent and reliable customer experience.
To place an order with Flower Delivery Highgate, you must be at least 18 years of age and possess the legal capacity to enter into a binding contract. Orders can be placed online through our website. You are responsible for providing complete, accurate, and current information, including recipient address, contact details, delivery dates, and any specific instructions relevant to your delivery.
All orders are subject to acceptance and availability. Once you submit your order, you will receive an initial confirmation via our ordering system acknowledging receipt of your request. Please note this does not yet constitute formal acceptance of your order.
Formal acceptance of your order will occur when you receive a second notification confirming that your flowers are being processed for delivery. We reserve the right to refuse or cancel orders at our discretion, for example, in the event of stock shortages, suspected fraud, or where payment cannot be processed.
We aim to ensure that all flower products displayed on our website are available for delivery in Highgate. However, due to seasonal fluctuations and circumstances beyond our control, there may be times when a particular flower, arrangement, or accessory is unavailable. In these cases, we reserve the right to substitute with flowers or items of equal or greater value and similar style, with your interests in mind and while maintaining the integrity of the arrangement. We will endeavour to notify you before making any significant substitutions where time permits.
All prices on our website are listed in Pounds Sterling (£) and include VAT unless stated otherwise. The total amount payable for your order, including delivery charges (if applicable), will be clearly displayed prior to order confirmation. Prices may change at any time, but such changes will not affect orders for which we have already provided order confirmation.
We accept payment via the methods indicated at checkout, which may include credit or debit cards and other secure payment providers. Payment is processed at the time you submit your order. We do not accept cash on delivery or cheque payments for online orders.
If your payment is unsuccessful, we are under no obligation to process your order. You agree to ensure that the payment information provided is accurate and that you are authorised to use the payment method.
We offer delivery services throughout Highgate and selected surrounding areas. Delivery will be carried out to the recipient address specified in your order, on the date selected at checkout where possible. While we endeavour to meet your preferred delivery date and time, these are estimates and not guaranteed unless expressly stated otherwise in our delivery options.
It is your responsibility to ensure that someone is available to receive the flowers at the delivery address. If no one is present at the time of delivery, our delivery partner may leave the flowers safely in accordance with any specific instructions you provide, with a neighbour, or in a secure location at the premises. Where this is not possible, we will attempt to contact you for alternative arrangements; however, additional delivery charges may apply if a redelivery is required.
Delivery completion is defined as the time the order is delivered to the address or location specified in your order instructions. Any issues with delivery should be reported to us as soon as possible and no later than 24 hours after the scheduled delivery to allow us to investigate and assist.
You may amend or cancel your order, provided it has not already been prepared or dispatched. To do so, please contact us promptly using the details provided on our website. We recommend notifying us as far in advance as possible of your desired delivery date to increase the chances of accommodating your request.
If your order has not yet entered the preparation process or been dispatched, we will offer a full refund for cancellations. Once the flowers have been prepared, are in transit, or have been delivered, cancellations are not possible due to the perishable nature of the products.
For custom, personalised, or special order items, orders are final once the customization process has begun. Amendments to delivery details can usually be made up to 24 hours prior to scheduled delivery but cannot be guaranteed. Please check all details carefully before submitting your order.
Flowers are a highly perishable product and, as such, are generally not eligible for return. In the event you are dissatisfied with the quality of your flowers or receive damaged or incorrect products, please inform us within 24 hours of delivery. Please provide photographic evidence where possible to assist our investigation. Where we find a valid issue, we may, at our discretion, offer a replacement, refund, or partial refund as appropriate.
If we are unable to fulfil your order for any reason, including but not limited to address errors, product unavailability, or circumstances beyond our reasonable control, we will promptly notify you and issue a refund for any payments received for unfulfilled products or services.
It is your responsibility to ensure that order and delivery details are correct and that the recipient is aware of any delivered items. You are also responsible for ensuring that any allergies or sensitivities are disclosed if ordering for a third party. We accept no liability for incorrect delivery or issues arising due to incorrect, incomplete, or outdated information supplied by you.
We are committed to providing high-quality flower delivery services across Highgate and surrounding areas. However, our liability to you is limited as set out below:
All content on our website, including but not limited to images, text, graphics, and logos, remains the property of Flower Delivery Highgate or our licensors. You may not reproduce, distribute, or use any content from our website for commercial purposes without express written consent.
We will collect and use your personal information in accordance with our Privacy Policy, which is available on our website. We are committed to protecting your privacy and complying with all applicable data protection legislation in the UK. Your personal data is used strictly for order fulfilment, customer service, and, where you have consented, for marketing purposes.
We reserve the right to amend these Terms and Conditions at any time to reflect changes in our business processes, relevant legislation, or for any other reason deemed necessary. Updated terms will be published on our website. It is your responsibility to review the Terms and Conditions prior to each use of our service. Continued use of the website and placing orders following any changes constitutes your acceptance of the revised terms.
If any provision of these Terms and Conditions is determined by a court of competent jurisdiction to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from the remaining terms and shall not affect the validity and enforceability of any remaining provisions.
These Terms and Conditions, your use of our website, and any contracts formed as a result of using our e-commerce platform for flower delivery in Highgate and surrounding areas are governed by the laws of England and Wales. Any disputes arising in connection with these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
For any questions, complaints, or requests concerning these Terms and Conditions or online flower delivery in Highgate, please refer to the "Contact Us" section of our website. Our team is committed to assisting you and resolving any issues promptly and professionally.
Note: These terms apply to all customers ordering flower delivery to addresses in Highgate and the surrounding areas covered by our delivery services.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Highgate, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Highgate.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
