At Flower Delivery Highgate, we take immense pride in serving our local Highgate community—households and businesses alike—with only the freshest, most beautiful blooms. We handpick our flowers daily to guarantee freshness, ensuring they arrive looking vibrant and healthy.
We always strive for perfection, but on rare occasions, items may arrive damaged through transit. If your flowers are damaged upon delivery, please notify us immediately upon receipt. Our drivers are trained to handle your order with care, but should you notice any wilted or broken stems, torn wrapping, or significant water spillage, please contact us the same day. For a swift resolution, we may ask for a photo of the damaged product to assist with our quality assurance checks.
We guarantee that your flowers will remain fresh for a minimum of five days after delivery, provided they are cared for according to the included instructions. If your flowers do not meet this standard or begin to fade significantly within this five-day window, please get in touch with us promptly so we can make it right. Our fresh flowers guarantee is our promise to you as your trusted local Highgate florist.
Your satisfaction means everything to us. Should your flowers arrive damaged or not meet our freshness guarantee, you may choose between a replacement bouquet or a full refund. If you opt for a replacement, we will prioritise the dispatch of your new flowers, typically delivering them on the next available delivery slot. If you prefer a refund, please be assured that approved refunds will be processed swiftly using the original payment method. We strive to resolve all refund or replacement requests within 3 business days of confirmation.
If you are not entirely satisfied with your purchase or experience with Flower Delivery Highgate, we encourage you to let us know. Please raise your complaint as soon as possible after receiving your flowers. Our friendly and experienced customer service team will acknowledge your complaint promptly and strive to resolve it to your satisfaction. All customer complaints are handled with care, professionalism, and full confidentiality.
We will provide you with regular updates throughout the process. Most complaints are resolved within 3 business days. If your issue is more complex and requires longer, we will keep you informed throughout the resolution timeline.
Flower Delivery Highgate is proud to be a trusted local florist for our community. Whether you are ordering for your home, office, or special event, you can rely on us for fresh flowers, reliable delivery, and attentive aftercare. Our commitment to customer satisfaction extends beyond delivery—if you ever have questions, need advice on flower care, or wish to discuss an order, our team is always here for you.
Thank you for choosing Flower Delivery Highgate. Your happiness with our flowers and service is our top priority, and we will always work hard to ensure your experience is a positive one.
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